Terms & Conditions
1. Introduction
Welcome to Zervella. These Terms and Conditions govern your access to and use of our website and services.
Throughout these terms, the words “we,” “us,” and “our” refer to Zervella. The terms “you” and “your” refer to anyone visiting our website, using our services, or purchasing our products.
By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website.
2. Eligibility
By using our website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.
If you make a purchase on behalf of another person or business, you confirm that you have the authority to do so.
3. Products and Availability
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, colors and appearances may vary depending on your screen, device, and display settings.
Product availability may change without notice. We reserve the right to limit quantities or discontinue products where permitted by law.
4. Prices and Payments
All prices and applicable charges will be displayed at checkout before you complete your purchase.
The currency used for your order will be indicated on our website or during checkout.
We reserve the right to correct pricing errors and update product prices. Any changes will not affect orders that have already been accepted, except where a correction is legally permitted.
Payment must be successfully authorized before an order can be processed.
5. Orders and Acceptance
After placing an order, you may receive an order confirmation email. This email confirms that we have received your order but does not necessarily mean that the order has been accepted.
We reserve the right to review, refuse, or cancel an order where permitted by law, including in cases of suspected fraud, inaccurate pricing, stock availability issues, or suspected unauthorized purchasing activity.
If we cancel an order after payment has been collected, we will arrange any applicable refund.
6. Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. Delays may occur due to shipping carriers, customs procedures, weather conditions, or other circumstances beyond our reasonable control.
Nothing in these terms limits your rights regarding undelivered orders under applicable consumer protection laws.
7. Returns and Refunds
Returns, exchanges, and refunds are handled in accordance with our Return and Refund Policy.
Please review that policy before placing an order.
Nothing in our policies excludes or limits any mandatory consumer rights that apply to your purchase.
8. Promotions and Discounts
From time to time, we may offer promotional codes, discounts, or special offers.
Promotions may be subject to additional terms, including expiry dates, product exclusions, minimum purchase requirements, or restrictions on combining offers.
Unless otherwise stated, promotional offers cannot be exchanged for cash and may not be applied retroactively to previous orders.
9. Intellectual Property
All content on this website, including text, images, graphics, logos, designs, and other materials, is owned by or licensed to Zervella or the relevant rights holder.
You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without prior written permission, except where permitted by law.
10. Prohibited Activities
You agree not to use our website to:
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Violate any applicable laws or regulations
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Engage in fraudulent or misleading activities
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Interfere with the security or operation of our website
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Attempt to gain unauthorized access to our systems
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Upload malicious code or harmful content
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Copy or misuse our content in violation of intellectual property rights
We may restrict or suspend access where reasonably necessary and legally permitted.
11. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, including payment providers, shipping providers, and other service partners.
These third parties may operate under their own terms and privacy policies. We are not responsible for third-party websites or services to the extent permitted by applicable law.
Your use of third-party services may be subject to additional terms imposed by those providers.
12. Disclaimer
We aim to provide a reliable shopping experience and accurate information on our website. However, to the extent permitted by applicable law, we do not guarantee that the website will always be available, uninterrupted, or free from errors.
Nothing in this section excludes any warranty or consumer protection that cannot legally be excluded.
13. Limitation of Liability
To the extent permitted by applicable law, Zervella will not be liable for indirect or consequential losses arising from the use of our website or products.
Nothing in these terms limits liability where such limitation is prohibited by law, including any mandatory rights or remedies available to consumers.
14. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy, which explains how personal information is collected, used, and disclosed.
15. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, services, or legal obligations.
The updated version will be published on this page with a revised date. Changes will apply as permitted by applicable law.
We encourage you to review this page periodically.
16. Governing Law
These Terms and Conditions are subject to applicable laws and regulations.
Nothing in these terms removes any mandatory consumer protections or legal rights available to you in the jurisdiction where you reside.
17. Contact Information
If you have questions about these Terms and Conditions, please contact us:
Store name: Zervella
Email: info@zervella.com