Shipping Policy

1. Order Processing Time

At Zervella, we work hard to process and ship your orders as quickly as possible.

Orders are typically processed within 1–3 business days. Business days exclude weekends and public holidays.

During busy periods, promotional events, or holidays, order processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Destinations

Zervella currently aims to serve customers in Canada.

Available shipping destinations will be displayed at checkout. Shipping availability may vary depending on the product and delivery address.

If your country or region is not available at checkout, please contact us at info@zervella.com before placing your order.

3. Shipping Times

Estimated delivery times depend on your location, the shipping method, and the fulfillment provider.

For Canadian orders, estimated delivery is 7–15 business days after dispatch, unless another estimate is displayed at checkout.

Please note that these are estimates, not guaranteed delivery dates. Delivery may take longer due to customs procedures, carrier delays, severe weather, public holidays, or other circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Any available promotions, free shipping offers, or additional shipping charges will be shown during checkout.

Customers are responsible for reviewing the final order total before placing an order.

5. Order Tracking

Once your order has been dispatched, tracking details will be sent to your email address when tracking is available.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for several business days, contact us at info@zervella.com and include your order number.

6. Customs, Duties, and Taxes

Depending on the shipping origin, destination, and applicable regulations, international orders may be subject to customs duties, import taxes, or other charges.

Where applicable, these charges and the party responsible for paying them will be determined by the relevant rules and the information provided at checkout.

Customers should review any applicable charges before completing their purchase.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible at info@zervella.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional costs resulting from incorrect or incomplete shipping information may apply where permitted by law.

8. Delayed or Missing Orders

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur.

If your order has not arrived within the estimated delivery period, please contact us at info@zervella.com with your order number and tracking details, if available.

We will review the situation and help you determine the next steps.

If a shipment is confirmed lost or an order is not delivered, we will work with the relevant shipping provider and handle the matter in accordance with applicable law.

9. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive the wrong product, contact us at info@zervella.com.

Please include your order number, a description of the issue, and photographs of the product and packaging where possible.

We will review your request and explain the available options.

10. Changes and Cancellations

If you wish to change or cancel an order, contact us as soon as possible.

Once an order has entered processing or has been dispatched, we may not be able to make changes or cancel it.

This does not affect any cancellation, withdrawal, refund, or other rights you may have under applicable consumer protection laws.

11. Contact Information

If you have any questions about shipping, delivery, or tracking, please contact us:

Store name: Zervella
Email: info@zervella.com